This Return Policy outlines the terms and conditions for returning purchased items from The Pink Coin. Our goal is to ensure customer satisfaction while maintaining fair and transparent procedures for all returns and exchanges.
Return Policy
Effective Date: Dec 2025
1. Overview
This Return Policy outlines the terms and conditions for returning purchased items from The Pink Coin. Our goal is to ensure customer satisfaction while maintaining fair and transparent procedures for all returns and exchanges.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be returned within 15 days of the purchase date.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) must be provided.
Certain items are exempt from returns, including:
Customized or personalized products
Downloadable digital goods or software
Perishable or consumable items
Gift cards or promotional items
3. Return Process
Contact our customer service team at info@thepinkcoin.finance or 726-842-1137 to initiate a return request.
Provide the order number, reason for return, and any supporting details.
Once approved, instructions for returning the item will be provided, including the return shipping address.
Items must be shipped back within 3 days of receiving return approval.
4. Refunds
Once the returned item is received and inspected, a notification will be sent regarding the approval or rejection of the refund.
Approved refunds will be processed to the original payment method within 5 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).
5. Exchanges
Exchanges are available for defective or damaged items. To request an exchange, contact customer service within 7 days of receiving the product. Replacement items will be shipped once the original item is returned and inspected.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For high-value items, using a trackable shipping service or purchasing shipping insurance is recommended, as we cannot guarantee receipt of returned items.
7. Non-Returnable Situations
Returns may be refused if:
The item is returned after the return window has expired.
The item shows signs of use, damage, or alteration.
The return does not include original packaging or proof of purchase.
8. Damaged or Defective Items
If an item arrives damaged or defective, contact us immediately at info@thepinkcoin.finance with photos and a description of the issue. A replacement or refund will be arranged promptly.
9. Contact Information
For questions or assistance regarding returns, refunds, or exchanges, contact:
The Pink Coin
Email: info@thepinkcoin.finance
Phone: 726-842-1137
Address: Houston, Tx